FAQs



Ordering


How do I set up an account?


How do I order products?


What safety and security is offered with my order?


Can I order products outside of Canada?


What happens after I send my E-Transfer payment?


How can I contact you? Do you have a phone number?


Why is my order on hold?


How do I change or cancel my order?



Payment

What Type of payment Do Accept?

Is Tax included with the price?

What are the shipping fees you charge?

How do I send an Interac E-transfer?

How do I send a Bitcoin payment?

What happens once my payment has been sent to you?

What happens to my order if I don’t send you a payment?

Why hasn’t my payment been accepted yet?



Shipping, Handling and Canada Post

I haven’t received my package, what do I do?

My package was sent with a “Signature Required.” Why was this asked of me?

My package is travelling to another city when tracking, why is this happening?

Canada post hasn’t updated my package in several days, what is wrong?

Why doesn’t the tracking number I receive from you work?



Lost Orders


Chronic Post assumes no responsibility for lost orders due to:
- Wrong address provided by the customer (including typos or auto-correct errors)
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)
With that being said, please contact us so we can assist you in trying to recover your item.